As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still don't use some form of CRM, but recent data suggests there are still businesses buying their first CRM solutions or changing vendors. It's a compilation of data from all over, with some credible inputs from a number of sources, so it's worth taking a look. Only 49 percent of businesses have a CRM system, it indicates, so there's a lot of white space in the market, which suggests it's possible for some upstart to swoop in.