There are times when it seems like technology can work almost too well. Now, if working too well sounds to you like an impossibility -- along the lines of being too rich or too good looking -- reflect that there's more to a technology than end-user experience. In addition to the experience of using the technology, there are other considerations that play a role: things like maintenance, operations and ongoing support. While these considerations are less directly visible to the enterprise end-user, they are nevertheless important.