Helpshift's new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, the company said. "We have taken our mobile expertise and built a mobile-first conversational chat experience with built-in AI chatbots to drive huge efficiency gains in large-scale chat operations," noted CSO Abinash Tripathy and CTO Baishampayan Ghose.