It's the early days of the laptop boom, and this future IT pilot fish's office is adjacent to those of several company executives.
"I was not particularly a geek, and this was long before I actually moved to an IT role myself," says fish. "But I was often called upon to assist those, shall we say, less technically-adept users.
"One day I heard my name being called from a nearby office. I walked in to find two higher-ups squinting at a laptop screen. One turned to say, 'I don't know what happened, but I can barely see my screen! Do you know what's wrong?'
"I instantly recognized the problem: She had accidentally bumped the monitor brightness adjustment wheel located on the edge of the laptop frame.